FAQ

We recommend booking as early as possible, especially for school holidays, Christmas/New Year, and long weekends. Our premium rooms often sell out quickly during peak periods.

Yes. Please book directly through our website first.

If your preferred dates show as unavailable, please email us — we may still be able to assist depending on availability and scheduling.

We are open daily from [09.00AM] to [18.30PM].

All check-ins and check-outs must be completed during business hours, unless prior arrangements have been made.

Yes. To cancel or modify a reservation, simply change the dates in your confirmation email and we will do our best to accommodate your request.

Cancellations made after this period may result in a fee equal to 3 nights’ rate.

Upgrades may be possible depending on availability. Please contact us as early as possible if you would like to change your room type.

Yes. Visits are by appointment only to ensure we do not disturb resident cats or compromise hygiene routines. Please contact us to arrange a suitable time.

Cats must be up-to-date with core vaccinations. Proof of vaccination is required prior to check-in.

If your cat becomes unwell, we will contact you as soon as possible and seek veterinary care if needed.

Any veterinary fees and associated costs are the responsibility of the owner.

Yes, we may accept kittens depending on age, vaccination status, and overall health.

Please contact us if your kitten is under 16 weeks of age.

Yes, in many cases. We can accommodate senior cats and cats with stable medical conditions, provided we are informed in advance and suitable care arrangements are agreed upon.

Yes. We provide daily enrichment and staff interaction.

Playtime is adjusted based on each cat’s temperament, health condition, and daily occupancy.

In most cases, we do not mix cats from different households.

Shared playtime may only be considered for cats from the same household, or where both owners consent and the cats pass a temperament assessment.