Privacy Policy

At Wonderland Cat Hotel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services. By using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: name, email, phone number, address
Pet Information: name, breed, age, health records
Payment Information: credit card details, billing information
Account Information: login credentials for membership or online accounts
Online Activity: browsing data, booking history, preferences

2. How We Use Your Information

We use your personal information to:

Provide and manage bookings, memberships, and services
Process payments and send receipts
Communicate important updates, promotions, or service notices
Improve our website, products, and services
Ensure compliance with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: payment processors, email service providers, IT support
Veterinarians or emergency contacts (if necessary for your cat’s health)
Legal Authorities if required by law or to protect our rights

4. Data Storage and Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.
However, no online system can guarantee 100% security. You acknowledge that use of our website is at your own risk.

5. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. Cookies may help:

Remember your login or preferences
Analyze website traffic
Display personalized offers

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

Under Australian Privacy Law, you have the right to:

Access and request a copy of your personal information
Request correction of inaccurate or incomplete information
Request deletion of your data (subject to legal or operational obligations)
Opt-out of marketing communications

To exercise your rights, please contact us at info@wonderlandcathotel.com.au.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Your continued use of our website after changes indicates your acceptance of the updated policy.